Reference our Frequently Asked Questions Guide Below
If our FAQs or other resources don’t address your questions, we encourage you to contact us directly. Our dedicated team is available Monday through Friday, from 8:00 AM to 4:00 PM, to assist you with any inquiries, concerns, or special requests. We are here to provide the support you need to make your experience with us as smooth and satisfying as possible.
Feel free to reach out via phone or email, and we’ll do our best to respond promptly. Your satisfaction is important to us, and we’re committed to ensuring you have the answers and assistance you need.
What types of sewing supplies do you sell?
We offer a wide range of sewing supplies, including fabrics, buttons, zippers, snaps, notions, tools, lace, ribbons, and trimmings. Whether you’re a beginner or an expert, we have products to suit every project.
How do I place an order?
Orders can be placed through our website by adding items to your cart and completing the checkout process. Orders can also be placed over the phone or by email. This is how we handle all special order items as well.
Do you ship internationally?
Yes, we offer international shipping to several countries. Shipping fees and delivery times will vary depending on your location. Customers wishing to order from anywhere other than Canada and the USA should contact us directly for assistance.
What are your shipping options?
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the size, method or carrier service, weight, and destination of your order. These fees are non-refundable unless the return is due to an error on our part. Delivery times may vary depending on your location and the shipping method selected.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. Use this number to check your package’s status on the carrier’s website.
What is your return policy?
Most items can be returned within a reasonable time frame which will be determined on a case by case basis. Items must be unused, in the same condition as when you received them, and returned in their original packaging. Regularly priced items may be returned; however, sale and closeout items are final sale and cannot be returned. Custom and special order items are typically excluded from our return policy.
Do you offer bulk discounts or wholesale options?
A plethora of our products have tiered and volume pricing. Please note that when shopping online, discounts will appear in your cart at checkout. Contact our sales team for more information.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Changes are easiest to make before the order has been processed or shipped.
How can I contact customer support?
You can reach us via email at info@heitswholesale.com or by phone at (724) 863-2233. Our team is available Mon-Fri 8 a.m. - 4 p.m. to help with any questions or concerns.
How do I choose the right materials for my project?
Our website includes detailed product descriptions and recommendations. If you need additional help, our customer service team is happy to assist you and send samples.
Do you offer promotions or discounts?
Yes, we regularly have sales and special promotions. Sign up for our newsletter to stay updated on exclusive offers and discounts.
What is your shipping policy?
Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays. Orders placed during non-shipping days will be processed on the next available business day. If an item is on backorder, you will be notified promptly and can choose to wait or request a full refund. Shipping costs are calculated at checkout based on the size, method or carrier service, weight, and destination of your order. Tracking information will be provided once your order ships. Ensure your shipping address is accurate to avoid delays.
What is your policy on exchanges?
For exchanges, contact us to discuss the reason and process. Shipping costs for exchanges are the customer’s responsibility unless the return is due to an error on our part. Please discuss details with our staff, as we are very flexible and accommodating. Their aim is to make sure customers are ultimately treated fairly and are satisfied with the outcome of their order.
What are "Special Order Items?"
Special orders include items not part of our in-warehouse inventory, such as select webbings, ric rac, lace, vinyl, and custom bias tape but are readily available from our vendors. These items are handled on a case-by-case basis, often subject to minimum purchase requirements, and may take longer to arrive. Special orders are excluded from our standard return policy. Special order items are not available for online purchase although they are displayed and must be ordered over the phone with our staff so they can clearly communicate all details.
Are there minimum order quantities?
No, we do not have minimum order quantities other than a single unit of whatever we sell, such as one spool, one bag of buttons, or one cutting mat, etc.
How do you handle out-of-stock items?
If an item is out of stock, we will notify you promptly. You can choose to wait for the backorder or receive a full refund. For extended delays, you have the option to cancel. Discontinued items or closeout products are not restocked once sold out.
Where are your products sourced?
Our products are sourced both domestically and internationally. We work with trusted suppliers to ensure the highest quality materials and variety for our customers.
Who do we typically work with?
Although we have no strict boundaries, our most common customers include home sewers, fashion designers, manufacturers, retail store owners, product developers, and media costumers.
What brands are your products?
Most of our products are unbranded, although we carry several products from familiar brands. We keep our products unbranded so we can distribute high quality items at a lower cost. If you are interested in having your own brands labeled on our products, we have the resources to do so in some instances. Fill out the form under the link below for information!
How big does my order have to be?
No order is too small! We don't have minimum order quantities.
Do you sell custom / branded products?
Yes, we are capable of having many of our products branded and packaged for your company. Give us a call for more information or fill out the sourcing resources form.
What kind of sourcing resources do you have available?
Our entire product line has been built by customers coming to us with a request and we fulfill it for them. We are always happy to work with customers on new products and ideas.
How do I get a sample I have manufactered?
Mail your samples to us and we will send them to our manufacturers. They are often able to successfully deliver! Call us or fill out the sourcing request form so we can walk you through the process.
You don't have the color or size I need, can you get it?
This is determined on a case by case basis, but it never hurts to ask! We often don't stock inventory of sizes and colors we don't find as popular, but it doesn't mean that our manufacturers don't carry them.
Do you have a retail store?
We do not have a retail location, however we do sell in person at trade show events around the US. In some instances, we have traveling sales representatives available to visit your business with sample books. Upon request, we will determine if those arrangements are going to be practical and efficient and will let you know what resources can be made available to you.
How long have you been in business.
We just began our 54th year! Heit's Wholesale is a third generation company, now owned by Harry Heit, the son of Allan Heit.
Where is your warehouse?
We have a warehouse outside of Pittsburgh, PA in a town called North Huntingdon. Our team works from our office there.
