Heit's Wholesale Policies
Welcome to Heit’s Wholesale's Policies Page
At Heit’s Wholesale, we believe in building trust and maintaining transparency with our valued customers. This Policies Page serves as your comprehensive guide to understanding the terms, conditions, and commitments that define our business practices. Whether you’re here to learn about our shipping methods, return policies, or privacy practices, our goal is to provide clear and accessible information to make your experience seamless and informed.
We are dedicated to serving everyone with fairness and flexibility. While we operate as a wholesale supplier, our inclusive approach ensures we’re here to work with anyone who shares our passion for quality sewing supplies. Our policies are designed to protect your interests while reflecting our commitment to exceptional customer service. From assisting with special orders to addressing backorder situations, we strive to be accommodating at every step.
If you have any questions that aren’t covered here, our team is available to assist you directly. We’re just a call or message away, ready to help Monday through Friday from 8:00 AM to 4:00 PM. Thank you for choosing Heit’s Wholesale—we’re honored to be your trusted partner in all your sewing supply needs.
Shipping
At Heit's Wholesale, we strive to ensure prompt and efficient delivery of your orders. Orders are typically processed and shipped within 1-3 business days, with the exception of weekends and holidays. Orders placed during non-shipping days will be processed on the next available business day. If an item in your order is on backorder, you will be promptly notified, and you can choose to either wait for the item to come back in stock or request a full refund. We provide regular updates on backorder statuses to keep you informed.
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. These fees are non-refundable unless the return is due to an error on our part. Delivery times may vary depending on your location and the shipping method selected at checkout, and tracking information will be provided once your order ships.
We are familiar with shipping to Canada, but customers wishing to order from anywhere other than Canada and the USA should contact us for assistance. To avoid delays or delivery issues, please ensure that your shipping address is accurate and complete. If there is an error in your shipping information, contact us immediately to make corrections before your order is dispatched.
For any questions or concerns about our shipping policy, please contact our customer service team. We’re here to help!
Returns and Exchanges
We appreciate your business and strive to ensure your satisfaction with our products. However, in the event you are not satisfied with your order, our policies concerning exchanges and returns are as follows. Our primary goal is to ensure every customer is treated fairly and happy with the outcome of their order:
Returns
Product listings indicate whether or not that specific item can usually be returned or exchanged.
Special order items are typically excluded from our return and exchange policy.
- Items must be unused and in the same condition as when you received them.
- Items must be returned in their original packaging.
- Regularly priced items may be returned; however, sale and closeout items are final sale and cannot be returned.
- We reserve the right to make decisions on a case-by-case basis if merchandise does not meet the above requirements, and we are happy to work with you.
Exchanges
- Our staff is happy to discuss the reason for your exchange if you call to explain. Exchanges may be necessary but are not limited to issues such as color or size.
- We will contact you to discuss procedures for processing your exchange.
Shipping Information
- All returns should be mailed to:
38 Buttermilk Hollow Rd, North Huntingdon, PA 15642. - Customers are responsible for paying the shipping costs to return your item unless the return is due to an error on our part.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- We can assist with providing shipping labels if needed.
If you have any questions or concerns, don’t hesitate to contact us. We’re here to help ensure a smooth return or exchange process.
Special Order Merchandise
Special orders include items that are not part of our in-warehouse inventory but are readily available through our suppliers and handled on a case-by-case basis. These may include products like webbing, ric rac, lace, vinyl, and specific cuts of bias tape, many of which are drop shipped directly from our vendors.
Special orders are typically excluded from our standard return and exchange policy, but we aim to remain flexible and work with you whenever possible. Phone conversations are particularly helpful when discussing these orders to ensure all details are clear. Please note that special orders are often subject to minimum purchase requirements, which can vary, and may take longer to arrive.
We’re happy to provide periodic updates on the status of your order. If you have questions or need assistance, don’t hesitate to call or email us!
Items Out Of Stock
We strive to always have our product on our shelves and ready to ship to the customer, which is almost always the case. However, with our inventory spread across multiple sales channels, we cannot always guarantee items will be in stock. That said, we monitor stock levels closely to minimize any inconvenience. We understand how frustrating it can be when an item you need is unavailable, and our policy is designed to keep you informed and treated fairly in these situations.
Items may be out of stock for various reasons, including awaiting the arrival of new shipments. While shipment delays are often beyond our control, our manufacturers typically provide reliable lead times. If you order an item that is out of stock, we will notify you promptly. You can choose between receiving a full refund or waiting for the backorder to arrive. We will keep you updated throughout the process. Having your complete contact information on file, which we keep strictly private, helps us communicate effectively about your order.
If the wait time extends beyond your expectations, you have the option to cancel the item. In rare cases, items may be discontinued by the manufacturer or removed from our product line. While we make every effort to update our listings promptly, discontinued items may occasionally be missed. Closeout items are gradually phased out and will no longer be available once stock is depleted. We regret any inconvenience this may cause and appreciate your understanding.
Terms of Service
By using our website, you agree to the following terms and conditions designed to make your experience smooth, reliable, and satisfying. Please take a moment to review these terms.
- Acceptance of Terms
By accessing this site, you agree to these Terms of Service and all applicable regulations. If you have any questions or concerns about these terms, don’t hesitate to reach out to us—we’re happy to help! - Eligibility
Our services are open to everyone, whether you’re a home sewer, a small business, or just someone passionate about crafting and design. While we operate as a bulk distributor, we are inclusive and welcome all buyers. No matter your background or order size, we’re here to work with you and provide the materials you need for your projects. - Product Information
We work hard to provide accurate and up-to-date information about our products. While occasional errors may occur, we aim to correct them as quickly as possible. Product descriptions, pricing, and availability are subject to change, but we always strive to keep you informed. - Orders and Payment We accept various payment methods to make your purchasing experience convenient. Orders are processed in the order they are received. If you encounter any issues with your payment, please contact us, and we’ll work with you to resolve them.
- Shipping and Delivery We strive to ship orders as quickly as possible, typically within 1-2 business days. Shipping times may vary based on location, carrier delays, or order volume. You will receive tracking information once your order has shipped. If you have any special shipping requests, please reach out before placing your order.
- Returns and Refunds We want you to be satisfied with your purchase. If you need to return an item, please contact us as soon as possible. Items must be in their original condition. Refunds will be processed once we receive the returned items. Certain items may be non-refundable, so please check product details before purchasing. All returns and refund decisions are made on a case-by-case basis.
- Intellectual Property All content on this site—including text, images, graphics, and logos—is the property of Heit’s Wholesale or its credited content suppliers. We appreciate your respect for our intellectual property.
- Limitation of Liability
While we do our best to ensure a seamless experience, Heit’s Wholesale cannot be held responsible for certain issues beyond our control. If you encounter any problems, let us know, and we’ll do our best to assist you. - Changes to Terms
Our Terms of Service may be updated from time to time. Any changes will be posted here, and we’ll do our best to keep you informed. Your continued use of our site indicates your acceptance of any updates. - Contact Us
If our Terms of Service don’t answer your questions, please contact us directly. Our team is available Monday through Friday, 8 AM to 4 PM, and we’re always happy to assist.
Thank you for trusting Heit’s Wholesale as your partner for quality materials and supplies. We’re here to support your creativity and success every step of the way!
Privacy
At Heit’s Wholesale, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website or services, you agree to the terms outlined here.
1. Information We Collect
We may collect personal information to improve your experience and fulfill your orders, including but not limited to:
- Name
- Email address
- Mailing address
- Phone number
- Payment information
- Browsing behavior on our website
- Company name
- Nature of the company
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders, inquiries, or account
- To send promotional emails or updates about new products, sales, and services (if you opt-in)
- To improve our website and services
- To comply with legal and regulatory requirements
3. Sharing Your Information
We value your trust and do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:
- Payment processing (e.g., credit card transactions)
- Shipping and delivery services
- Website analytics and performance optimization
- Compliance with legal obligations
- Showcasing customer photos: If you submit photos of your work featuring our products, we may share these on our website or marketing materials. We will credit you for your work and, if you wish, advertise your name, website, or social networks.
4. Data Protection
We implement security measures to safeguard your personal information, including encryption of sensitive data during transmission and secure storage of customer records. While we strive to protect your information, no method of electronic storage or transmission is completely secure. If you have concerns about your data, please contact us.
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can adjust your browser settings to reject cookies, though some features of our website may be limited.
6. Your Rights
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to your personal information
- Request deletion of your personal data, subject to legal and contractual obligations
- Opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us so we can address the issue.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the date of the latest revision.
10. Contact Us If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us.
Payments
At Heit's Wholesale, we prioritize your security and satisfaction when it comes to payments. Our payment processing is securely managed through Shopify, ensuring that your payment information is protected at all times. However, to safeguard our customers from being charged for items that may be on backorder, we have implemented a unique payment capture process.
How It Works:
- When you place an order, your payment information is authorized by Shopify, but we do not immediately capture the payment.
- We only capture the payment once your order is fully packed and ready to ship.
- If an item in your order is on backorder, we will capture payment for the in-stock items only.
- You will be contacted regarding the backordered item to decide whether you would like to wait for it or not.
If You Choose to Wait:
- We will capture the remainder of the payment and later update you when the backordered item is ready to ship, along with a new tracking number.
If You Choose Not to Wait:
- We will allow the remainder of the payment authorization to expire, ensuring you are not charged for items you do not receive.
We have implemented this system since it is not currently feasible for us to keep our inventory updated across multiple sales channels. The customer will not see when their payment is captured, however we want to be clear on what is going on behind the scenes. Our goal is to provide a smooth and transparent purchasing experience, ensuring you only pay for what is available and ready to ship. If you have any questions about our payment policy, please feel free to contact us at any time.
